Dimplex warranty background

Troubleshoot

  • Is the unit plugged in?
  • Is the house electricity on?
  • Is the room temperature below 5°C or above 32°C? If so, then it is out of the working range of the unit.
  • Ensure the ON/OFF switch is turned on.
  • Check the water tank is located properly in the unit and it is not full.
  • Make sure the air inlet and outlet are not obstructed.

  • Is the filter dusty, contaminated?
  • Is the air intake or outlet blocked?
  • Is the room humidity already quite low?
  • Are too many windows or doors open?
  • Is there something in the room producing lots of humidity?

  • Check whether the unit is sitting on a level surface.

  • The temperature is less than 5°C.

  • Make sure the unit is on a level surface and the water tank is fitted correctly
  • Check that the water tank is not damaged.
  • If using in continuous mode, check the hose is fitted correctly.

  • EH - Humidity sensor fault.
  • E1 or E2 - Temperature sensor fault.
  • E3 - Lack of gas to protect.